Terms and Conditions
Effective Date: March 13, 2025
By opting in to receive SMS messages from The Healing Guide Counseling Center ("we," "us," "our"), you agree to these Terms and Conditions ("Terms").
1. SMS Messaging Service
By providing your phone number, you consent to receive SMS text messages from The Healing Guide Counseling Center for appointment reminders, marketing messages, and general two-way communication about our therapy and coaching services. Message and data rates may apply.
2. Message Frequency
You may receive multiple messages from us unless you opt out. While messaging frequency varies, you can expect to receive up to 4 messages per month. The Healing Guide Counseling Center reserves the right to alter the frequency of messages at any time. We and mobile carriers are not liable for any delays or undelivered messages.
3. Message and Data
RatesStandard message and data rates may apply based on your mobile carrier’s terms.
4. Privacy Policy
Your information will be handled in accordance with our [Privacy Policy](Insert Privacy Policy Link).
5. Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After opting out, you will receive one final message confirming your request has been processed.
6. Help/Customer Support
For support, text the word HELP. You may also contact us directly at Rosa@thehealingguidecounseling.com or (818) 698-1670.
7. Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your mobile carrier or third-party service providers.
8. Healthcare-Related Communications
If you are a therapy or coaching client, please note that SMS messages may not be a secure way to transmit health information. By opting in, you acknowledge the risks of communicating sensitive health details via text. In case of a medical or mental health emergency, do not rely on SMS messaging—call 911 or seek immediate professional help.
9. Updates to These Terms
We may update these Terms from time to time. Any changes will be posted with a new effective date. Continued use of our SMS service constitutes your acceptance of the revised Terms.
For any questions regarding these Terms and Conditions, please contact us at:
- The Healing Guide Counseling Center
- Rosa@thehealingguidecounseling.com
- 30 N. Raymond Ave, Suite 807, Pasadena, CA 91103
- (818) 698-1670