Privacy Policy
Effective Date: March 13, 2025
1. Introduction
The Healing Guide Counseling Center values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, communicate with us, or opt-in to receive SMS messages. By using our website, you agree to the terms of this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email, phone number, and other details you provide when contacting us or scheduling services.
Sensitive Health Information: If you submit information through a HIPAA-compliant form, it will be protected under HIPAA regulations.
Automatically Collected Data: We may collect information about your device, browser, and website interactions via cookies and analytics tools.
SMS Messaging Information: If you opt-in to receive SMS messages, we collect:
Your phone number
Consent to send SMS messages
Your email address (if provided)
Your messaging history
3. How We Use Your Information
We use your information to:
Respond to inquiries and provide therapy or coaching services.
Schedule appointments and send confirmations.
Improve our website and services.
Comply with legal and ethical obligations.
Send SMS Messages (if you opt-in) for updates, promotions, appointment reminders, and other relevant content.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share information in the following cases:
With Service Providers: To facilitate scheduling, payment processing, or email/SMS communications.
Legal Requirements: If required by law or to protect rights, safety, or privacy.
SMS Data Protection: We do not share your phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
5. Data Security
We implement HIPAA-compliant security measures to protect your data. However, no online transmission is 100% secure. If you have concerns, contact us for secure communication options.
6. Cookies and Tracking Technologies
We may use cookies or analytics tools to enhance user experience. You can disable cookies in your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data.
Withdraw consent for data collection.
Request information about how your data is used.To exercise these rights, contact us at [Your Contact Email].
8. Third-Party Links
Our website may contain links to third-party sites (e.g., scheduling platforms, social media). We are not responsible for their privacy practices.
9. Updates to This Policy
We may periodically update this policy. If we make material changes that impact your privacy, we will provide notice on this website before the changes take effect. We encourage you to review this page periodically.
10. Contact Information
If you have questions about this Privacy Policy, please contact us at:
- The Healing Guide Counseling Center
- Rosa@thehealingguidecounseling.com
- 30 N. Raymond Ave, Suite 807, Pasadena, CA 91103
- (818) 698-1670